Over 1 million pensioners are missing Pension Credit worth £4,500 a year

DWP says more than 1 million eligible pensioners didn't claim Pension Credit in 2023/4, missing out on a combined £2.5 billion between them — an average of over £4,500 each. It's worth checking this week, for yourself or for a parent or grandparent.

Benefits · Buzz Money Coach reacts · 19 October 2026

Source: GOV.UK/DWP, “Hundreds of thousands of pensioners urged to check they’re not missing out on vital Pension Credit”, published 13 October 2026. Current rates confirmed directly on GOV.UK’s own Pension Credit: what you’ll get and eligibility pages.

Our view

Over £4,500 a year, on average, left unclaimed by more than 1 million people is not a rounding error. It's also, in our experience, rarely a case of people not caring about the money — it's people wrongly assuming they're already over the line, because the headline State Pension figure looks higher than the Pension Credit threshold. That assumption is exactly what trips people up, and it's the first thing worth checking properly rather than guessing.

What's been announced

DWP's release, published 13 October 2026, says more than 1 million eligible pensioners did not receive Pension Credit in 2023/4, missing out on a combined £2.5 billion. Pensions minister Torsten Bell said: “Far too many pensioners are missing out on support they're entitled to. Pension Credit is worth more than £4,500 a year on average and can make a real difference to people's finances, while also opening the door to help with bills and other everyday costs.” As part of the campaign, DWP is distributing 660,000 leaflets across seven areas — Glasgow, Powys, Stockton-on-Tees, inland Cornwall, Birmingham, East Suffolk and Manchester — building on a 2025 campaign that generated 33,500 additional applications.

What Pension Credit is actually worth

Pension Credit has two parts. Guarantee Credit tops your weekly income up to £238 if you're single or £363.25 if you have a partner — GOV.UK pays you the difference between what you have and that threshold. If you reached State Pension age before 6 April 2016, you may also get Savings Credit of up to £17.96 (single) or £20.10 (couple) a week on top, as a reward for modest savings or a small additional pension.

Savings themselves are far less of a barrier than people assume. GOV.UK's rule: the first £10,000 of savings and capital doesn't count at all. Only above that does it affect anything, and even then gently — every £500 over £10,000 is treated as just £1 a week of extra income. £11,000 in savings adds £2 a week, not £1,000.

Worked example: a single pensioner below the threshold

Illustrative figures, built on the real £238 Guarantee Credit threshold.

  • Say your income is a small workplace pension plus a reduced State Pension — because of gaps in your National Insurance record — adding up to £200 a week.
  • Pension Credit tops that up to £238 a week: an extra £38 a week.
  • Over a year, that's £1,976 — before anything else it unlocks.

Why the headline State Pension figure misleads people

The full new State Pension is £241.30 a week — above the £238 single threshold on its own, which is exactly why some pensioners assume they can't possibly qualify and never check. But that's the full rate, and plenty of people don't get it: gaps in your National Insurance record, time spent on the old basic State Pension, being a lower earner, or being a widow or widower on a pension derived from a late spouse's record can all leave your real weekly income below the threshold. Extra costs from a disability, caring responsibilities or housing costs can raise the amount you're assessed against too, which is part of why DWP's own figures show so many eligible people have never claimed.

What it means for a household this week

Getting Guarantee Credit doesn't just add cash — it can open other doors. In England and Wales, GOV.UK's confirmed 2026/27 Warm Home Discount eligibility statement lists Pension Credit, either Guarantee or Savings Credit, as one of the qualifying means-tested benefits for the scheme's one-off £150 electricity discount, as long as you're also a customer of a participating supplier with the benefit recipient named on the bill. Scotland and Northern Ireland run their own separate versions of the scheme, so check the rules for where you live rather than assuming the England and Wales terms apply.

Worked example: a couple, plus the Warm Home Discount

Illustrative figures, built on the real £363.25 Guarantee Credit threshold and the confirmed £150 Warm Home Discount.

  • A couple with a joint weekly income of £320 gets topped up to £363.25: an extra £43.25 a week, £2,249 a year.
  • If they qualify for the Warm Home Discount too (England/Wales, named on a participating supplier's bill), that's a further £150 off their electricity this winter.
  • Together: £2,399 in a year — and that's before any help with NHS costs or Council Tax Reduction that a local authority may also attach to receiving Pension Credit.

Two things to do this week

  1. Run the real numbers, not a guess. GOV.UK's free Pension Credit calculator takes about ten minutes and needs no commitment. Have your income, savings and housing costs to hand — remember the first £10,000 of savings doesn't count against you at all.
  2. If you're eligible, apply now rather than later. You can apply online, by phone on 0800 99 1234, or by post. A claim can be backdated up to 3 months after you reached State Pension age, so a late application isn't necessarily lost money, but the sooner you claim, the sooner the weekly top-up starts. Citizens Advice or Age UK can help with the form — worth doing for a parent or grandparent too, not just yourself.

What is still uncertain

DWP hasn't set a deadline for this campaign, and there's no cut-off date to claim Pension Credit itself — it's an ongoing entitlement, not a one-off scheme, so there's no reason to rush a decision without checking the numbers properly. What does vary by nation is the detail of what Pension Credit unlocks: the £150 Warm Home Discount figure confirmed here is the England and Wales 2026/27 rule specifically, and Scotland and Northern Ireland's equivalent schemes have their own separate criteria we haven't verified here. If either applies to you, check the version for where you live before assuming the numbers above carry across.

If you've never checked your own State Pension forecast, our piece on the 7 million adults who haven't is the other half of this picture. For the full detail on how pensions and the State Pension fit together, read what your pension needs to look like. And if money is tight right now and this isn't enough on its own, free, independent help is available today from MoneyHelper, StepChange and National Debtline.

Questions and answers

How much is Pension Credit actually worth?

DWP's own figures put the average award at more than £4,500 a year, but the amount is individual: Guarantee Credit tops your weekly income up to £238 if you're single or £363.25 if you have a partner, and if you reached State Pension age before 6 April 2016 you may also get Savings Credit of up to £17.96 (single) or £20.10 (couple) a week on top. The exact figure depends entirely on your own income, so the only way to know your number is to run the calculator.

I have some savings — does that rule me out?

Not necessarily. GOV.UK's own rules say the first £10,000 of savings and capital has no effect on your Pension Credit at all, whether that's in a bank account, a cash ISA or Premium Bonds. Above £10,000, every £500 counts as just £1 a week of assumed income — so £11,000 in savings adds £2 a week to your income for the calculation, not £1,000, and £15,000 adds only £10 a week. For a couple, it's your combined savings that count, not each person's separately. Many people with a few thousand pounds put by, or a small amount set aside for a funeral or a rainy day, wrongly assume that rules them out before they've even checked — the Pension Credit calculator does this sum for you automatically, so there's no need to work it out by hand.

My State Pension is already over £238 a week — can I still get Pension Credit?

The full new State Pension is £241.30 a week, which is above the £238 single threshold on its own — but a lot of pensioners don't get the full amount. Gaps in your National Insurance record, time on the old basic State Pension, or being a lower earner or a widow or widower on a derived pension can all leave your income below the threshold even though the headline rate is higher. Extra costs from a disability, caring responsibilities or housing costs can also raise the amount you're assessed against. Don't assume from the headline rate alone — run the calculator.

Does getting Pension Credit unlock anything else?

Yes, though the add-ons vary by where you live. In England and Wales, GOV.UK's confirmed 2026/27 Warm Home Discount eligibility rules list Pension Credit (either Guarantee or Savings Credit) as one of the qualifying means-tested benefits for the £150 one-off electricity discount, provided you're also a customer of a participating supplier with the benefit recipient named on the bill. Scotland and Northern Ireland run their own separate schemes with their own rules, so check the version for where you live rather than assuming England and Wales rules apply.

How do I actually apply, and can I backdate it?

You can apply online if you've already claimed State Pension, by phone on 0800 99 1234 (Monday to Friday, 8am to 6pm), or by post to Freepost DWP Pensions Service 3. You'll need your National Insurance number, details of income, savings and investments, and bank details. GOV.UK confirms a claim can be backdated up to 3 months after you reached State Pension age, so a late application doesn't necessarily mean lost money — and Citizens Advice or Age UK can help fill in the form if that's useful, including for a parent or grandparent.

Related guides

Almost 7 million adults have never checked their State Pension forecast

Why one missing National Insurance year costs more than people think.

What your pension needs to look like

Workplace pensions, tax relief and the State Pension, explained.

The State Pension is about to owe tax on its own

What the frozen personal allowance means for pensioners.

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Free, independent help from MoneyHelper, StepChange and National Debtline.

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