Got a question about your money?

No — that is regulated financial advice and we are not authorised to give it, in an email or anywhere else. Ask anyway. Many questions that look like advice questions are not: "should I overpay the mortgage or save" is often arithmetic, and "is my pension enough" is a modelling question before it is an advice one. We will tell you which yours is, at no charge. If it needs a regulated recommendation, we say so and can introduce you to Equity & General, authorised and regulated by the FCA (No. 474163), and your coach stays involved. If you go on to become their client, E&G pay us a commission — we tell you that before the introduction, not after, and the introduction is always optional.

Not with debt solutions, and please do not wait on our reply. If you are missing payments, using credit to cover food or bills, or getting letters from creditors, contact StepChange or National Debtline today. Both are free, independent and specialist, and they can negotiate with creditors and arrange formal solutions such as a debt management plan or an IVA. We do none of that and are not permitted to advise on it. Coaching can help afterwards, once the immediate pressure is off and the question becomes how to stop it happening again.

No. Asking a question by email or WhatsApp is free. Everything we do charge for is priced on the site: the Financial Freedom Score is free, the Financial Health Check is free, with an optional £39 follow-up session that we waive for Buzz Accounting clients, the Money Road Map is £399, and ongoing coaching is £69 a month or £39 for a half-hour or £69 for a full hour.

We aim to reply within one working day. Andy or Peter reads every message and replies in working hours. You can email hello@buzzaccounting.co.uk, use the form on this page, or message 07457 428643 on WhatsApp, which is quickest if your question is short. If you would rather skip the messages entirely, the booking link gives you a session slot directly. If you have heard nothing after a week, send it again.

Account numbers, passwords, card details, National Insurance numbers and medical details. We will ask for what we need later, in the right place. For the Health Check that means a read-only bank connection you authorise on your bank's own website, never credentials sent to us. Nobody from Buzz will ever email you asking for a banking password. A few lines is plenty to start with: what prompted you to get in touch, and what you would like to be different.

Yes, so say so in your message. The Financial Health Check is free to everyone, and we waive the £39 follow-up session fee for Buzz Accounting clients, and the Money Road Map is £399 for everyone — there is no client discount on it. What being a client changes is the starting point: we already hold a good deal of your financial information, so less of the session goes on gathering it. Buzz Money Coach and Buzz Accounting are trading styles of the same company, Buzz Accounting Ltd. If you want your accountant and your coach to share information, tell us and we will confirm with you what is shared.

Yes. The booking link on this page takes you straight to a session time and skips the exchange of messages, which makes sense if you already know what you want to talk about. The follow-up session is £39 and 45 minutes; ongoing coaching is £39 for a half-hour or £69 for a full hour, one to one. If it is the Financial Health Check you want, start on the health check page instead, because you connect your accounts first so your coach has your figures ready before you meet. If you are not sure which is right, take the free Financial Freedom Score — seven minutes, and the result points at the area to start with.